Custom orders

Custom Design Policy

At Shionne Designs, we understand that you may desire a one-of-a-kind piece of handmade jewelry. Our custom design service allows you to turn your unique vision into reality. Please review our policy before placing a custom design order.

Custom Design Process

  1. *Consultation**: Contact us to discuss your design ideas and preferences. We'll work closely with you to understand your vision and provide a price estimate.
  2. *Design Proposal**: We'll create a detailed design proposal, including a description, materials, and an estimated cost for your approval.
  3. **Deposit**: A 50% non-refundable deposit is required to initiate the custom design process. This deposit covers design work and materials.
  4. *Design and Approval**: We'll create a physical design mockup for your review and approval. Changes can be made at this stage.
  5. **Balance Payment**: Once the design is approved, the remaining 50% of the total cost, including any additional charges, is required before we begin crafting your custom piece.
  6. *Production**: Our skilled artisans will handcraft your jewelry with the utmost care and attention to detail. Please note that lead times for custom designs typically range from 3 to 5 weeks.
  7.  **Completion Notification**: We'll notify you once your custom piece is ready. You can choose your preferred shipping method and cover any associated shipping costs.

**Change of Mind**

As custom pieces are tailored to your specific requirements, we cannot accept returns or offer refunds for change of mind. We encourage you to communicate your preferences clearly during the design phase to ensure your satisfaction.

COM Fees

In some cases, we may want to include your own materials or components (Customer's Own Material - COM). A flat COM fee of $50 will apply to cover handling and integration into your custom design. 

Quality Assurance

We take pride in delivering high-quality custom jewelry. If you encounter any issues with the craftsmanship or quality of your custom piece, please contact us within 7 days of receiving it, and we will work to resolve the matter to your satisfaction.

Contact Me

If you're ready to embark on the journey of creating a custom piece of jewelry, or if you have any questions about our custom design policy, please don't hesitate to contact me. We look forward to bringing your unique jewelry vision to life.